Order Issues

Estimated delivery time of your order can be always found in your order confirmation email and it’s stated in working days (weekends and holidays excluded).

If you can’t find your order confirmation in your inbox, follow the steps below:

  • make sure you check “Spam” or “Promotions” section in your inbox
    check, if you have finished placing your order correctly (successful payment)
  • If you still can’t find your order confirmation, there is a possibility that you may have mistyped your email address or your payment was not successfully processed.

Please, contact our Customer Service team giving as many details as you can about the issue and we will try to sort it out for you.

It is possible to change your order if we have not started processing it.

If you want to cancel your order, please contact our Customer Service team via email on info@specsexpress.com with your order number and let us know the reason for your cancellation. We will process your cancellation request as soon as we can and send you confirmation of your refund.
Once your cancellation is approved, it may take up to 5 working days for your bank or card issuer to process it and credit the money back to your account.

We’re not able to cancel your order once it’s been shipped to you. Please read our returns policy for more information.

We are very sorry, in case that ever happens. We do our best to prevent such situations and we want to solve any issues with faulty items straightaway.

As soon as you discover that your item is faulty, pleasecontact our Customer Service team and provide us with the following info:

  • your order number
  • faulty item’s name
  • description of the fault with pictures ideally

Once we receive your damaged or faulty product, we will refund the cost of your shipping costs and send you a replacement item as quickly as we can.

In the rare circumstance should you receive an incorrect item please contact our Customer Service team and provide us your order number and incorrect item’s name.
We’ll get back to you with further instructions on how to proceed.

After order cancellation, your money will be refunded back to your bank account. Once your refund is processed, it takes 2- 5 business days to receive the payment. However, this may vary depending on your credit card, account type or your bank’s policy.

As we are an online business, our prices change depending on our marketing activity, stock and demand from customers. In this case, we will not be able to refund the difference.

Online payments with SpecsExpress are lightning fast and we take the security very seriously, therefore your details are safe with us. All transactions are processed through an encrypted payment gateway and we use industry-leading security and fraud prevention systems.

You can use any of the payment methods listed below to pay for your order:

  • Credit/Debit Card
  • PayPal

Product Issues

Yes, without the slightest doubt.All products sold on SpecsExpress are 100% original. Every model is shipped in its original packaging together with all accessories. If it is provided by the manufacturer, certificate of authenticity will also be contained in the package.

Every item that you buy on SpecsExpress is shipped in its original packaging together with all accessories that manufacturer provides.

Majority of brands and collections include hard or soft case and cleaning cloth in their original packaging. However, certain items may include a textile pouch, which basically serves as protective case and cleaning cloth at the same time due to its microfibre nature.

We’re not able to determine the colour or type of the case that your glasses will be delivered in. This is determined only by the manufacturer.

Still Have Questions? Contact Us



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